Warranty & Support Information
Contact & Support
If you have any concerns regarding a product purchased from Gorilla Trailers, please contact us as soon as possible via email at:
half.price.imports@gmail.com, please include a clear description of the issue along with supporting images. Most concerns can be resolved quickly with accurate information, often without the need to return the item for further assessment.
Limited 1-Year Warranty Certificate
Gorilla Trailers will either repair or replace any supplied structural component that is found defective in material or workmanship under normal use within a non-extendable and exclusive period of one (1) years from the date of purchase.
Gorilla Trailers will, at its discretion, repair or replace any defective component covered under this warranty
Warranty Terms
This is a Return-to-Base Warranty, meaning Gorilla Trailers must be given the first opportunity to inspect and assess all warranty claims.
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Approved warranty repairs will include parts and labour at no charge
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Warranty applies to the following components:
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Drawbar (tongue) and ring coupler
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Tongue and stabiliser jacks
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Axle and leaf spring suspension
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Guards (fenders) and caster wheel
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Tail lights and electrical wiring
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Warranty Exclusions
This warranty does not cover:
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Unauthorised alterations, modifications, or tampering
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Parts not originally supplied or approved by Gorilla Trailers
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Normal wear and tear, including damage from salt, road grime, or corrosive materials
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Damage caused by misuse, abuse, negligence, overloading, or improper loading
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Back bench of the Cart is designed as a work bench with storage area and has a weight limit of around 50kgs, if you are wanting to put heavier equipment on this surface you will need to brace the bench to be able to take this weight, the front bench has more structure and is designed for heavier equipment such as coffee machines up to 100kgs in total.
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Damage resulting from accidents, weather events, flooding, collisions, animals, or pests
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Cosmetic damage, including surface corrosion, scratches, or stone chips
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Hire or rental use
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Repairs carried out by unauthorised personnel
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Damage caused by an unsuitable or inappropriate towing vehicle
Additional Conditions
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This warranty is non-transferable and applies only to the original purchaser
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A valid purchase receipt and completed warranty registration are required for all claims
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By registering, the purchaser acknowledges and agrees to all stated terms and conditions
Trailer Care & Maintenance Guide
New trailers are issued with a 3-year WoF, as annual inspections are not required, it is essential that owners carry out regular checks and maintenance.
Routine maintenance is also a condition of this warranty.
Maintenance Schedule
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Wheel Bearings: Check and adjust after 2 months, then every 6 months. Repack with grease as required
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Wheel Nuts: Check tightness after 2 weeks
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Lights & Wiring: Ensure all lights are functioning correctly
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Bolts & Fittings: Inspect coupling bolts, U-bolts, shackle bolts, and bushes
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Grease Points: Regularly grease (especially on tandem or braked trailers)
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Brakes: Lubricate caliper slides for smooth operation
Safe Use Guidelines
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Do not exceed the recommended Gross Vehicle Mass (GVM)
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Overloading of Trailer or inside units will void the warranty
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Always operate within both trailer and towing vehicle limits
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Position the majority of load over the axle(s)
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Keep loads low, balanced, and secure
General Care
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Store under cover where possible
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Clean after each use
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Wash thoroughly after exposure to salt water or corrosive environments
Proper care and maintenance will ensure the longevity, safety, and performance of your trailer.
I hereby declare I fully understand and agree on the above and the below terms and conditions of Gorilla Trailer Warranty Certificate
Please either fill in the online Warranty Registration (preferred) or print this off and sign the below and email it back to us.